publishes its 2020 national survey is a national system created at the end of 2017 with the following missions:

  • assist victims of cyber-malicious acts,
  • raise awareness of digital risks,
  • to monitor digital threats in France.

On 3 December, it published its national survey of Internet users' exposure to risk. This study highlights the importance of cyber-malicious acts, since 90% of Internet users surveyed have already been the victim of a cyber-malicious act at least once. The top 3 cyber threats in 2020 are :

  • phishing (70% of those surveyed) ;
  • requests for money from someone impersonating a relative (52% of those surveyed);
  • computer viruses (52% of those surveyed).

This is followed by emails from someone claiming to have hacked into their computer or webcam, email or social network account hacking, cyberbullying and credit card fraud.

The study also looks at the reactions of Internet users to the acts of cyber-malveillance they have encountered, and reveals that most of those surveyed did nothing in particular, except for bank card fraud, where 84% contacted their bank but only 26% filed a complaint.

This is explained in particular by the lack of knowledge of the solutions available to them, since half of the respondents said they did not know who to contact in the event of a problem. Among the names of organisations spontaneously cited, we find the Government or (8%) and the CNIL (5%) before (1.6%).

However, 43% of Internet users claim to have heard of the assistance platform www.cybermalveillance.gouv.frThey do this by searching the Internet (31 % of respondents) or the press (15%).

Although 80% of the people questioned said they were sufficiently informed about the risks associated with the Internet, the results of the study encourage us to continue raising awareness of digital risks, in particular to give them the right reflexes in the event of an attack and to help them better understand the risks in order to protect themselves.

The is carrying out a number of actions in :

  • making available free of charge an awareness-raising kit accessible to the general public, as well as awareness-raising resources and content (awareness-raising videos, memos, practical information sheets, etc.);
  • publishing news articles and alerts on its social networks as soon as a new malicious act is identified;
  • listing the 43 cyber threats covered by its online diagnostic tool.

To find the results of the study.

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